Terms of service

  1. General

Humanitec ("Humanitec", "We" or "Us") sells Swag to consumers and business customers (’’Customer" or ’’You’’) through Platform Engineering Store (Site: platformengineering.org/store) all around the world. These terms and conditions for online purchases (’’Terms’’) apply between Us and Customer to purchases of Humanitec clothing (’’Swag’’) made at Printful.com. When purchasing Swag from the Platform Engineering Store, We process Customer personal data in accordance with Humanitec’s Privacy Policy available at: https://humanitec.com/privacy-policy. We may update these Terms from time to time.

  1. Ordering

By placing an order You confirm to purchase the selected Swag. We will send You the order confirmation without unnecessary delay. In the event that an item of Swag You have ordered is unavailable, We will let You know as soon as We can and, where payment has already been made, make a refund without undue delay.

  1. Prices and shipping

All prices at Platform Engineering Store are given in EUR. The prices given on the Platform Engineering Store on the date the order is placed shall apply. Prices given in Platform Engineering Store do not include any applicable value added taxes (VAT) or sales taxes or any other taxes applicable in your country. Once You provide billing and shipping details at the checkout, the stated prices given at the checkout are final prices and include any applicable taxes in your country at the applicable statutory rate. The delivery charge is not included in the final prices and depends on the location the Swag needs to be shipped. This information will also be provided at the checkout. We deliver worldwide.

  1. Payment

We accept the following payment methods: debit and credit card and payment through Shopify. We may provide more payment methods in the Platform Engineering Store. You are responsible for any costs associated with money transactions. We will send invoices solely in electronic form.

  1. Vouchers and their redemption

Promotional and gift vouchers are vouchers that cannot be purchased but are issued by Humanitec during specific situations such as advertising campaigns or in connection with events. Promotional vouchers are in force for a limited time period and they can be redeemed in connection with an order.

  1. Order cancellation and returns

Platform Engineering Store works on a print-on-demand basis, meaning that each time we receive an order from You, it is being processed exclusively for You. Each piece of apparel has a size guide provided in the description to help you figure out the best size for Your fit. With that said, Platform Engineering Store does not accept cancelations or returns of orders for any reason besides defects. In case of defective items received, please contact support@platformengineering.org to receive further instructions for returning the Swag. Defective items are fully refundable, excluding the shipping costs. 

  1. Complaints

You can make a complaint directly to Us at legal@humanitec.com

  1. Governing Law and disputes

These Terms and any disputes between Us and You are governed by German law.