Guidewire Software is seeking a Cloud Platform Support Engineer II to provide advanced technical support for their cloud platform products. The role involves troubleshooting complex issues, collaborating with engineering and product teams, and delivering excellent customer service to ensure platform reliability and performance. Candidates should have strong experience with cloud technologies, Linux systems, and scripting, along with excellent problem-solving and communication skills. This is a full-time position based in the United States with options for remote work.