Junior Platform Engineer
@
Vanguard
Vanguard is seeking an Intermediate level Platform Engineer to join our Collaboration Platforms team in IT (Corporate Systems) to support the SaaS platforms and desktop applications used enterprise-wide at Vanguard. This role is crucial for enhancing the client experience and ensuring our Collaboration Platform solutions are reliable, secure, and integrated with other systems as necessary.
AWS
Azure
GCP
Kubernetes
Terraform
Docker
Vanguard
Join Vanguard and help us deliver a world-class technology experience to our clients, ensuring we remain at the forefront of the industry. Apply today to be part of a dynamic and innovative team!
Responsibilities:
- Manage user accounts, permissions, and access controls to ensure secure and efficient use of our platforms.
- Quickly and effectively respond to and resolve technical incidents to minimize downtime and maintain service reliability.
- Triage and manage tickets with vendors, ensuring timely and accurate resolution of issues.
- Work with vendors to manage and implement new feature requests, enhancing the functionality and user experience of our platforms.
- Provide technical assistance and support to end users, addressing their questions and helping them navigate our supported platforms.
- Package and deploy software updates and upgrades as needed.
- Collaborate with cross functional teams to integrate our platforms with other systems as necessary.
- Manage and remediate vulnerabilities to ensure compliance with Vanguard policies and SLAs.
- Maintain and organize documentation for our platforms and applications, including runbooks, procedures, and user-facing guides.
- Stay informed about latest technologies and conduct research to identify potential new solutions and/or alternatives.
- Ensure all processes and technologies meet our high standards for application security, including robust user authentication (SSO).
Responsibilities:
- Manage user accounts, permissions, and access controls to ensure secure and efficient use of our platforms.
- Quickly and effectively respond to and resolve technical incidents to minimize downtime and maintain service reliability.
- Triage and manage tickets with vendors, ensuring timely and accurate resolution of issues.
- Work with vendors to manage and implement new feature requests, enhancing the functionality and user experience of our platforms.
- Provide technical assistance and support to end users, addressing their questions and helping them navigate our supported platforms.
- Package and deploy software updates and upgrades as needed.
- Collaborate with cross functional teams to integrate our platforms with other systems as necessary.
- Manage and remediate vulnerabilities to ensure compliance with Vanguard policies and SLAs.
- Maintain and organize documentation for our platforms and applications, including runbooks, procedures, and user-facing guides.
- Stay informed about latest technologies and conduct research to identify potential new solutions and/or alternatives.
- Ensure all processes and technologies meet our high standards for application security, including robust user authentication (SSO).
