What is New Relic?

Profile

New Relic's Service Architecture Intelligence is a capability of the New Relic platform that provides a centralized view of the organization's services, enabling better understanding, management, and collaboration across teams. It uses catalogs, maps, teams, and scorecards to streamline service, infrastructure, incident, and quality management. This helps eliminate information silos, improve incident response times, and increase developer productivity.

Focus

New Relic's platform’s core focus is to eliminate silos across data, tools, and teams, offering a single source of truth for telemetry data. Additionally, rather than simply collecting data, New Relic focuses on using AI models to predict issues, automate responses, and connect system performance to business outcomes across cloud-native environments. 

Background

New Relic was founded in 2008 by Lew Cirne, who previously created Wily Technology, the pioneering Application Performance Management (APM) company. New Relic initially launched as a cloud-based SaaS platform for monitoring web applications, initially focusing on Ruby on Rails applications before expanding to multi-language support. The company then evolved from simple application monitoring to full-stack observability, introducing New Relic One as a unified platform for monitoring infrastructure, applications, and digital experiences across cloud environments. 

New Relic main features

• Application Performance Monitoring (APM): New Relic’s APM provides deep insights into the performance of applications, allowing developers to track key metrics like transaction response time, throughput, and error rates. This helps them identify and resolve performance bottlenecks, optimize code, and ensure a high-quality user experience. Service Architecture Intelligence features of APM include catalogs, maps, scorecards and team hubs.
• Infrastructure monitoring: This feature provides visibility into the health and performance of the underlying infrastructure supporting applications, including cloud services, servers, databases, and containers. It helps engineers understand system health, track configuration changes, and identify infrastructure-related issues impacting application performance.
• Log management and analysis: New Relic centralizes logs from various sources, making it easier to analyze and troubleshoot issues. The platform offers features like near-instant search, contextual log information, and machine learning-based pattern grouping to expedite root cause analysis. By correlating log data with other telemetry, engineers gain a deeper understanding of system behavior.